How We Work

Have a business process that needs improvement? Struggling with efficiency issues? Or maybe have a new idea? Send it our way! We love hearing about challenges and opportunities where technology can make a difference in your operations.

We'll set up an initial meeting — Zoom for clients across North America, or if you're in Calgary, we can meet for coffee, lunch, or even a pint of beer (think of it as a first business date, but with better conversation topics!). This first conversation helps us understand the broad outline of your challenge, while giving you a chance to see if we're the right match for your needs. We'll discuss the scope of the problem and come up with some next steps to learn more about your situation.

Before proposing solutions, we take time to truly understand your business context. This might involve additional meetings with your team, observing your current processes in action, or reviewing existing systems. Our goal is to identify root causes, not just symptoms, so we can recommend the most effective approach.

With a thorough understanding of your needs, we'll develop a detailed roadmap outlining our recommended approach. This might involve custom software, integrating existing systems, or a combination of tools. You'll get a clear quote, timeline, and milestone plan written in plain language, so you know exactly what to expect.

Happy with the plan? Great! We'll handle the paperwork, sign the agreements, and assemble the right team for your specific needs. Whether we're using our core team or bringing in specialized experts from our network, we make sure you have the right people solving your challenges.

As we implement the solution, we'll keep you involved with regular updates in language you can actually understand. Need adjustments along the way? No problem! Your feedback helps us fine-tune the solution to ensure it truly addresses your business needs.

Once your solution is ready, we ensure a smooth implementation into your business operations. We provide training and documentation as needed. But our relationship doesn't end at delivery—we're here to support your continued success, helping your solution evolve as your business grows.